Improving Customer Service with a Closed-Loop Performance Management System
A review of my project at Lyft to improve in-person customer service, by cobbling together an automated closed-loop performance management system.
Everything I’ve learned about online business — most of it, the hard way, including stuff about e-commerce, apps, and blogging.
A review of my project at Lyft to improve in-person customer service, by cobbling together an automated closed-loop performance management system.
Privacy focused analytics to blogs alternatives to Google Analytics, including GoAccess, Matomo, and more.
How to choose a web publishing platform — for first-timers.
How to add a table of contents to your blog (in Ghost or WordPress), without using a plugin or jquery.
A guide to preventing and managing no-call no-shows in cafes, from interviews with cafe managers.
What is an API? Explaining what it is in simple language.
Assessing products on Indie Hackers that make money, and why, to try to learn.
How to modify Ghost 2.0’s default theme (Casper)
How I launched Pilgrim Coffee, going from an idea and no clue to an app in the App Store in 2 months.
End of all posts :)
End of all posts :)