Asking interview questions is hard, in operations (and everything). Here are some fun and engaging questions that are better than the vanilla alternatives.

How to manage self-starters (entrepreneurs) who always want autonomy, freedom and change. (Or: why you don't want to hire entrepreneurs at all.)

Hiring for engineering for marketplaces is hard enough. Then there's operations, where the rubber meets the road. Here is my guide to how to get it done.

The Professional's Australian Aussie Glossary. Everything I learned was Australian (sometimes british) when working at Lyft.

Emails are mostly boring and go unread or unabsorbed. Here's a quick guide to writing great emails that are sometimes long, but which get read and inspire action.