Improving Customer Service with a Closed-Loop Performance Management System
A review of my project at Lyft to improve in-person customer service, by cobbling together an automated closed-loop performance management system.
One-Sentence Persuasion by Blair Warren — A Summary of Lessons Learned
Everything I learned from “The One-Sentence Persuasion Guide” by Blair Warren — a summary.
Privacy-Focused Analytics for Blogs
Privacy focused analytics to blogs alternatives to Google Analytics, including GoAccess, Matomo, and more.
How to Prepopulate Google Forms using UTM parameters
How to send data to Google Forms to pre-populate certain fields using UTM parameters.
Three Epic Introductions to Iconic Books
Epic introductions to iconic books — a few of my favourites.
It’s Not You, Pixelbook; It’s Your Apps
How a lack of apps on the Pixelbook let me down, and made me go back to the MacBook again.
How to Choose a Website Platform for First-Timers
How to choose a web publishing platform — for first-timers.
Why I Left the Baha’i Faith
Why I quit being a Baha’i. Plus, some good things about it, and what I do now.
One last thing I’m stealing from Lyft… You
My goodbye email I sent to Lyft on my last day.
Lillian Eichler Watson – A Legendary Early Female Copywriter in an Industry Dominated by Men
All about Lillian Eichler Watson, an early female copywriter in a field of men.
End of all posts :)
End of all posts :)